Dale

 

 

Professional Experience and Skills

 

Skills and background in Cisco Systems, Power Systems & Conditioning, Disaster Recovery, Network Design,  Project Management and Team Management.

 

ICM /  GLOBAL KNOWLEDGE                   

Certified Cisco Systems Instructor # 22005                               01/05—present

CCNA / CCDA  /  CCNP / CCDP / # CSCO10046752

Present Cisco ICND, CCNA Boot Camp, and BCMSN classes.  Received GK Instructor Excellence recognition.   Sustained  an evaluation average of 4.6 out of a possible 5.0.

 

GLOBAL KNOWLEDGE Sweden               

Training and systems support                                                      01/03—01/03

Provide network and training support for Global Knowledge Sweden while their IT tech was on vacation.  Configured routers and workstations to support all classes presented in the Stockholm training center for the month of January

 

ICM /  GLOBAL KNOWLEDGE                   

Certified Cisco Systems Instructor # 22005                               5/00—12/02

CCNA / CCDA  /  CCNP / CCDP / # CSCO10046752

Presented Cisco ICND, CCNA Boot Camp and IMCR training seminars.  Certified at instructor level to teach BSCN, BCMSN, BCRAN and CIT.   Sustained  an evaluation average of 4.6 out of a possible 5.0.

 

SPRINT  (Kansas City, MO)               

Systems Software Programmer                                                    10/97—5/00

Supported Sprint’s Enterprise Network as part of an 11 person team supporting over 800 routers.  Installed, configured and maintained Cisco Routers & Switches

 

THE MAXIM GROUP (Overland Park, KS)

Disaster Recovery Specialist       Sprint Technical Services.   8/97—10/97

Support Sprint Disaster Recovery  programs. Coordinate and supervise NYNEX Disaster Recovery Plan.  Designed and did early stages of the Loss Prevention Disaster Recovery Plan.

 

Project Manager    Sprint WSG,  (Kansas City, KS)                 5/97—8/97

Supported Sprint wholesale customers, NYNEX Disaster Recovery Project, and NYNEX Firewall Project.  Tech Support to maintain the NYNEX Production Calendar.

 

Management Technology Inc. (Clinton, MD)

Senior Office Automation Specialist  GSA, (Kansas City, MO)  10/96—5/97

Supervised a staff of three. Oversaw transition: OS2 Warp to Windows NT Servers. Planned transition to new server hardware & from Token Ring to Switched Ethernet. Designed, specified, and supervised installation of CAT5 UTP wiring plants.

 

The Metropolitan Community Colleges (Kansas City, MO)

Wide Area Network Manager, Network & User Services               8/95—7/96

Responsible for overall operation of district WAN, working with network and user service coordinators to ensure integration of WAN network with campus LANs.  Configured CrossCom Routers.  Established and documented procedures for maintenance of  the WAN. Defined initial criteria for Penn Valley campus upgrade. Provided support for Macintosh-related network and system problems.  Trained specialists in Macintosh hardware and software support.

 

Saudi Arabian Oil Company (Dhahran, Saudi Arabia)

Systems Analyst, Enterprise Network Management Unit         9/93 to 10/94

Supported expanding LAN/WAN network with 4000+ nodes in multi-protocol environment.  The network infrastructure was based on IBM bridges, Bay Networks hubs, and Cisco routers with STP, UTP, and Fibre as the transport medium. Network protocols included SNA, TCP/IP, and Apple Local Talk.  Designed network changes and implemented them after final approval.  Was recognized as the expert in dealing with Macintosh-related network and system issues. Trained specialists in Macintosh hardware / software support. 

 

Saudi Arabian Oil Company (Dhahran, Saudi Arabia)

Unit Head, Installation & Maintenance Service Unit                4/91 to 9/93

Supervised a unit of  70.  Responsible for installation and maintenance of all Exploration & Producing workstations and networks.  Supervised training of personnel.  Did Project proposals, contract RFQ’s and justifications for resources.  Administered maintenance contracts.  Prepared and gave presentations for senior management.

 

Assyst Saudi Arabia Ltd.  (Al-Khobar, Saudi Arabia)

Branch Manager                                                                               7/89—1/90

Supervised daily operations.  Performed on-site training in Hewlett Packard system hardware and software. Worked as a customer engineer as necessary. Marketed equipment upgrades and maintenance services to expand the customer base.

 

Computech Systems Corporation (Seattle, WA)

Field Service Manager/Senior Customer Engineer                       4/88—6/89

Responsible for building a complete field service organization to support Hewlett Packard Computer systems.  Increased the Field Service customer base and income by over 600% in one year.

 

Datagate Inc., (Seattle, WA)

Site Manager/Senior Customer Engineer                                      8/84—3/88

Managed branch office with a statewide customer base.  Installed and maintained Hewlett Packard systems. Remote site troubleshooter with extensive travel.

 

Education & Training

University of California, Chico, CA

      B.S. Computer Science                         12/1978

 

Specific Cisco Technical Training

IMCR         BCMSN    ICND         CID            CIT            MCNS       BCRAN

OSPF        CATM       ACRC       CLSC        ICRC         BSCI          DESIGN

 

Other specific Technical Training

Bay Networks FDDI Certification,   01/1994.      

Network General Sniffer Certification,   01/1994.

SunNet Manager, Bay Networks Optivity 3.0/4.0, Lattisware & Meterman, 03/94

Saudi Aramco, Management & Technical Training Classes, 10/91 to 07/94

United States Air Force, 1100 Hours Digital Electronics

 

Languages

Basic working knowledge of French and Italian. Working knowledge of Swedish.