Robert

Experience

Over fifteen years of progressive experience in network design and engineering including planning/implementing local and wide area networks and Voice over IP networks. Extensive experience with Cisco Products including Catalyst 6509, 3750, 3560 switches and 7513, 3600 series, 2600 series, and 2800 series routers. Proven effectiveness in handling multiple high priority assignments, motivating subordinates to high levels of achievement, customer and vendor relations. Excellent presentation, writing and interpersonal skills.

Work History

Cisco Certified Systems Instructor (CCSI) for ICM, December 2006 - Present,

Contract Cisco Instructor to Global Knowledge ddelivering Cisco Routing and Switching classes. Classes include ICND 1, ICND 2, CCNA Boot Camp, CCDA Boot Camp and BCMSN

SBC Communications

Systems Engineer – Supporting Direct Sales Teams and Resellers. July 2001-June 2006  

Position Duties and Responsibilities include:

Designing and pricing complex ( Frame Relay, Sonet, DS3 ) data networks

Lead Engineer for all Reseller Voice over IP opportunities in a 5 state region

Recommend and price SBC Services and Data CPE

Provide second/ third level technical support to the Technical Sales Executives on complex networks such as Sonet Rings, Metro Gigabit Ethernet, and MPLS

Lead in the development and implementation of network proposals

Lead the Network design, CPE selection and implementation for client projects

  Compuware Corporation

Systems Engineer - February, 2000 - July 2001

Position Duties and Responsibilities include:

Lead the development and implementation of network proposals.

Lead the Network design and implementation for clients.

Implement network management solutions (CiscoWorks 2000).

Perform network troubleshooting (layer 2 / layer 3) for clients using Cisco and Nortel equipment.

Cisco Systems, Inc.

Systems Engineer – September, 1998 - November, 1999

Position Duties and Responsibilities include:

Determie customer network requirements and design efficient, cost-effective internetworks based on  product specifications and customer requirements 

Perform technical presentations to customers and prospects.

Develop and generate formal sales proposals to ensure technical accuracy.

Perform equipment demonstrations for existing and prospective customers and sales force. Perform technical marketing functions to designated regions in support of strategic sales efforts.

Perform post-sales support of products and solutions.

Ford Motor Credit 

Multiple Positions December, 1991 –  September 1998

Strategic Planner  ( June 95 – Sept. 98 )

Position Duties and Responsibilities include:

Network Planning including LAN, WAN, and Internetworking.

Planning changes to the current Ford Credit network environment.

Integrating technologies to meet business requirements.

Interfacing with vendors and carriers.

Providing protocol support and integration (TCP/IP, SNA).

Providing Internet / Intranet integration for application or business request.

Received the Ford Motor Quality Award for migrating the 223 site WAN from MCI to AT&T

Local Area Network Specialist  ( Dec. 91 – June 95 )

Position Duties and Responsibilities include:

Plan, coordinate & manage projects related to new site installations, equipment retrofits, and hardware platform deployments at Ford Credit and PRIMUS North American branch offices.

Provide onsite and remote technical support for installations and upgrades.

Create documentation and technical drawings as necessary.

Prepare project schedules and process improvement reports.

Provide technical consultation to other groups and sections within Ford Motor Credit.

Evaluate and assist in the selection of new equipment, installation vendors and services.

Received the Ford Motor Systems Excellence Award for developing an Electronic Software Delivery system using Netview DM/2.

Received a Ford Credit Customer Satisfaction Award for implementing the LAN/WAN for a regional operations center.

Education

Davenport University: Master of Business Administration

Major: Strategic Management

Detroit College of Business: Bachelor of Business Administration

Major: General Management

Certifications

Cisco Certified Systems Instructor (CCSI)

Cisco Certified Network Associate (CCNA)

Cisco Certified Design Associate (CCDA)

Cisco Certified Network Professional (CCNP)

Cisco Certified Design Professional (CCDP)

Professional Associations

Vice-President of the Great Lakes Cisco Users Group

Assistant Professor – Walsh College Masters Program ( April 2001 – Present )